Shipping and Delivery. Shipping and delivery. When will I see my new prescription order on the member website? How to check your order status and history After you have placed an online order from our website, you may check your order status by going to Order status. Enter your username, password and your order number or any valid prescription number. We emailed the order number to you. A prescription number can be found on one of your prescription labels on a pill bottle , your prescription reorder form, or on the invoice that was sent with your last order.
The prescription number must be less than 6 months old. After entering your order number or prescription number, the website will display the status and history of all orders placed up to 18 months ago. How to update shipping and billing information During the checkout process, you may change the billing and shipping information we have on file for you. You may also update this information by clicking My profile at the top of that page.
Multiple shipments We work hard to get every item to you as soon as possible. If your order is split, any shipping charges will be only added to the first shipment. Unfortunately, your order can't be left in a safe place or with a neighbour. The courier will try to deliver three times before they return it to us. To help everyone have access to the essentials they need, we have limited the sale of our select range of health essentials between 1 to 4 units per item, per customer based on the product selected.
This is as a result of high volume orders not being able to be dispatched via our normal third party fulfilment. As a result for any excessive bulk orders of single lines we will be in touch regarding your order to discuss further delivery costs that will be incurred. Sign up to our emails to get expert health advice and exclusive offers.
On this page. Delivery information On this page. Postage and packing costs Postage and packing costs will be added to the cost of your order and will depend on the total cost of the items you order and, where delivery options are provided, the option you choose.
Find out more and download the app today. Pharmacy Medicines delivery Pharmacy Medicines will need to be signed for by someone aged 18 or over. Delivery of orders Please note: In adverse weather conditions your order s may be delayed.
Delivery timescales are estimates only. If you do not receive your order within 14 days of us confirming your order you must notify us and we will investigate the non-delivery provided you cooperate with the investigation.
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